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Customer Reviews

Based on 119 reviews
DIY Evans
I think I liked the overrall experience

The good thing buying here is they offerr professional advice that saves a lot of hassle and getting the biggest bang of the buck for what you're spending. the bad thing is most items are not stock and needs to be shipped in from Europe. planning early is important i guess, if you want to maximise the savings.


I bought a miele steamer + oven + dishwasher + dish warmer + wine fridge last summer. All the stuffs arrived at the end of last year. We just refurbished our apartment this year, so we just install the kitchen appliances this April. First, the dish warmer has lots of scratches on it. Secondly, the steamer doesn't work after ONLY 4 months. What's worse is that we cant even contact the post-sale team! We tried to tell the post-sale team that we have a baby in our home, and we need the steamer everyday. However, the staff just ignored our request and refused to arrange technical person to help us to fix the steamer!!!!

Jesslyn Wong

I had a fantastic experience at Gain City with Desmond, who showcased his expertise in Bosch appliances. His extensive knowledge of Bosch products helped me make an informed decision while selecting home appliances. Desmond's professionalism, friendly approach, and expert advice made the entire process enjoyable and stress-free. He patiently answered all my questions, ensuring that I understood the features and benefits of each Bosch appliance. With his assistance, I confidently chose the perfect Bosch appliances for my home. I highly recommend Desmond, especially for those seeking Bosch expertise, at Gain City for a remarkable shopping experience.

Lam Wai Fung

great customer advisors. credits to that!


i have orderred a wine cooler with order number 2622014 on 16th Oct 202 it was promised to arrive with in two month, however it is 21st Jan 2023, still i have not seen the wine cooler. EHD also stop responding me about request for refund, on top of this no indication from them when it will arrive