EuroHomeDirect® acquires products in Europe with wholesale prices and ship them directly to our customers in Hong Kong, Singapore and Worldwide. We can offer top European home products at the lowest prices by utilizing flat structures and direct shipping from Europe. If you find a lower rate from another local merchant on the same product listed on our website, kindly share the quotation including the model, price, and date via WhatsApp or Email. We will then match it under our "BPG" policy.

We only offer B2B discounts to companies with single order amount above HK$200,000 or SG$35,000 in one single category.

EuroHomeDirect® only sells brand new and genuine products pre-packaged by the manufacturer. No unboxed or second grade products are sold. We welcome our customers to validate the authenticity or serial numbers with the original manufacturers.

In order for us to supply you with a quote, please specify what brand, model, and configurations (ie. size + material) you’re interested in purchasing. Quote request may be sent by email to [info@eurohomedirect.com]. It is not possible to quote otherwise due to the vast possibility of variations. Please note that order time is about 3-4 months because everything is made to order. Please also expect we are highly competitive compared to local retail prices.

All appliances sold are CE compliant, and would require no further modification to be imported into Hong Kong and Singapore.

For Hong Kong & Singapore:

Yes, all products sold are compatible with Hong Kong & Singaporean standards. Our electric appliances are manufactured to operate under 220-240V, 50-60Hz with UK style power plug (type G).

For all other markets:

A voltage converter and/or an adapter may be required. Please check the compatibility.

We offer waste disposal service for refrigerators and washing machines in Hong Kong as required by the government. The service is free of charge.

All products come with 1-year parts warranty by EuroHomeDirect®. This warranty only covers technical faults and does not apply if damage is caused by factors including: wrong installation, abuse, mishandling, accident, liquid damage, or failure to follow operating instructions.

We provide life-time support for all products sold. You may contact EuroHomeDirect® local service centre to perform a check and repair. Please note that the replacement parts and/or inspection is chargeable.

All products sold are non-refundable or exchangeable due to high shipping cost, import taxes & customs formalities unless there is a manufacturing defect or transportation damage, in which case the claim will be covered by insurance. In the unlikely event that you encounter any of the above mentioned issues, please contact us as soon as possible.

For Hong Kong:

Hong Kong is a free port. There is no duty or tax on imported goods except cars, liquors, tobacco, hydrocarbon oil and methyl alcohol. All products sold to Hong Kong by EuroHomeDirect® are not subject to any customs tariffs.

For Singapore:

Singapore levies a 9% Goods and Services Tax (GST). GST will be based on the CIF (Cost, Insurance, and Freight) value. All products sold to Singapore are subject to Singaporean GST.

For all other markets:

You are responsible to pay the applicable import taxes and duties.

Please add all the products you would like to purchase to cart, check the shipping rates, and proceed with payment and/or submit the order. We will send you a confirmation and invoice by email. If you have not received the confirmation after submitting the order, please check your junk mail.

We accept the following payment methods:

1. Bank transfer

2. Credit Card by Stripe (Visa/Mastercard/American Express)

3. PayPal

There is no safer way to shop online than with us as we prioritize cyber security and privacy. EuroHomeDirect® does not have access to or collect your payment information. All online payments are securely processed through Shopify Payment via Stripe or Paypal, some of the most reputable third-party payment gateways. When you make a purchase from us, your personal information is well-protected against any potential data leaks. Buyer protection through your credit card company or Paypal applies to all orders placed on EuroHomeDirect®.

The minimum order amount in one single category is HK$4,000 or SG$700.